Our Policies

Office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Cleaning hours are Monday through Friday, 7:00 a.m. to 3:00 p.m.

The Southern Maids observes the following holidays:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

If a routine cleaning falls on one of the holidays above, we will  contact you in advance to reschedule. For all other holidays not listed, We will be open and our cleaning teams will be hard at work.

We will discuss an arrival window with you when scheduling your cleaning. We require a 4 hour arrival window.

For recurring service, our preference is to have a key to your home  or office or to pick up a key from your building’s front desk. If you  wish to be present during the cleaning, please note that we require a 4  to 5 hour window of arrival.

Clients can prepay for their cleaning services through Zelle or Cash App or at the time of service. The Southern Maids also accepts the following payment  methods: cash and checks.   Our minimum rate is $126.00 for  routine/recurring cleaning services and $189.00 minimum for all other  services. Note: We require a 24 hour notice for all cancellations or  rescheduled cleanings.  If a cleaning is cancelled or rescheduled within  24 hours of the appointment date, a $126.00 late cancellation fee will  be automatically billed to the card. Tips are not expected, but are  appreciated. You can choose to tip your team either by cash or by checks  written under their names only.

For recurring service, an additional fee of $42.00 per hour, per team  member may be charged to your account if we exceed the time generally  allotted to clean your home. For example, if you have recently hosted an  event at your home and now it requires additional cleaning time to get  it back to a spotless state.

We guarantee the cleaning we provide in the time allotted. If we did not clean an area properly, please contact us within 24 hours after your cleaning. We will schedule a re-cleaning appointment on the  next business day at no cost to you. After the re-cleaning, if you still  have concerns, we will meet with you again to discuss.

We are happy to reschedule your appointment. Use our quick and easy contact form or give us a call at 832-648-8101. There is no charge for rescheduling  with a minimum 24 hour notice on business days (Monday-Friday, 8:00 a.m.  to 5:00 p.m.). Unfortunately, if you reschedule your cleaning less than  24 hours from the appointed date, a $126.00 fee will be billed to the  credit card on file. Monday clients must reschedule by close of business  on the preceding Thursday.

 We require a full 24 hour notice on business days (Monday-Friday,  8:00 a.m. to 5:00 p.m.) to cancel your appointment without penalty. To  cancel now, use our quick and easy contact form or give us a call at 832-648-8101. Cancellations made with less than 24  hours of notice will incur a $126.00 fee, automatically billed to the  credit card on file. Monday clients must cancel by the close of business  on the preceding Thursday.

Questions? Shoot us an email for a quick response. We’d love to hear from you.